Ruvanya
20 gennaio 2025
Citrus was a last-minute change to our Sri Lanka itinerary, and it was a pleasant overnight stay. The room was clean, adequately-sized and had a nice view of the lawn and beach beyond. The pool is huge and has a good action for kids. The dinner and breakfast buffets, especially the cooking stations, were excellent in terms of range. The quality and value-for-money were also very reasonable. The poolside staff were very friendly and helpful when I needed some minor first aid. A few downsides: - although the hotel is fairly new, it is also already showing signs of wear-and-tear eg: our sliding door handle was rusted solid (admittedly hard to avoid in a seafront property) - I asked 4 times (both in-person and via the room phone) for the day bed to be made up with sheets and a pillow for my son, but this never happened. This was despite the booking being for a room that sleeps 3; our son instead had to cram into bed with myself and my husband. - I called the front desk to make a spa reservation, but then was told this had to be done in-person at the front desk (unclear why). At the desk, I was then told I would receive a confirmation call for my booking, which never occurred - the spa is oddly located across a car park with poor signage. While the treatment itself was ok, and the spa facilities were great, my masseuse didn’t introduce herself, didn’t ask if the pressure she was using was ok with me, didn’t leave the room while I undressed or explain any aspect of the treatment, and there was also no music/relaxation sounds (all of which is standard at pretty much every spa I’ve ever been to).
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